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Best Service Practices: An Integral Part of a Full Service Education Center

Given the current budgetary climate in military education programs, we use best business practices to maximize and streamline delivery. However, Business models typically do not address the customer's experience. Their experience, given the cuts to military forces projected for FY16 and 17, will become more important to a streamlined operation. In this presentation we will explore the Best Service Practices to maximize customer's positive experience, encourage their continued educational journey, and engage them as partners.

Session: 
5
Time: 
14:30 - 15:20
Room: 
04
Track: 
Best Practices
AttachmentSize
Best Practices Brief Final 021216.pptx5.95 MB