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GoArmyEd VIA One Year Later: What the Data Tells Us

At the 2016 CCME conference HQ ACES presented a demonstration of VIA, a career, degree, and school decision support tool launched in December 2015 for Soldiers using Tuition Assistance (TA) benefits.  As of October 2016, VIA has been used by over 100,000 Soldiers.  This presentation uses data mined from Soldier choices within VIA, post-use satisfaction surveys, advisor feedback, help cases, and outcomes to tell a story about VIA’s impact and the product improvements made since VIA’s launch. 


Jeffrey Carpenter, MBA/MPP, VIA Product Owner & Data Analytics, IBM
Ela Karczewska, MA Psychology/BA Business Management, Program Analyst/Contracting Officer’s Representative, Headquarters, Army Continuing Education System (HQ ACES)