Opening Doors to Resources: Are we hearing what our students aren't saying?

What does it take to be more than a veteran friendly institution? Penn State World Campus Military Team members highlight best practices used bridging the gap between military and academic culture, explain listening skill techniques aiding in situational awareness to hear what students' questions are when they are uncertain how/what to ask, and share research on the growth and success of student services from prospect to graduation day while helping students meet their academic goals.