Title:Implementing the Sloan "Quality Score Card"
Description:Measuring and quantifying elements of "quality" in online programs has been rather elusive even as more service members and veterans completed online coursework. Learn how the 70-indicator Sloan Quality Scorecard can provide online program administrators with key performance indicators serving as an internal quality assessment tool. This session will highlight how three military/veteran serving institutions benchmarked their online operations using the scorecard to produce actionable continuous improvement outcomes impacting on learning effectiveness and program improvement.
Speakers: Deb Gearhart, Ph.D.
Director of eTROY
Troy University

Heather Kesterson, M.B.A.
Director of Admissions and Military Partnerships
Southwestern College Professional Studies

Karen Pedersen, Ph.D.
Associate Vice President for Extended Campuses
Northern Arizona University
Session Hour(s): Wednesday February 15, 2012
1:30PM - 2:30PM
Room:Mako