Title:
Process Mapping... Innovating to Support the Military Community

Presenters:
Terri Hayes, Executive Director, Enrollment Management, Extended Campuses, Northern Arizona University; Dr. Karen Pedersen, Associate Vice President, Extended Campuses, Northern Arizona University; Doug Small, Associate Dean, Extended Campus of Northern Arizona University

Session Time: Thursday 9:30 - 10:30 am
Room: Cobalt 502

Abstract:
You want to provide world class service and support to your military and veteran learners but you work in a complex organization involving others. Learn how Northern Arizona University utilizes process mapping to enhance communication, identify inefficient business processes (e.g., bottlenecks, duplication), guide daily operations, understand gaps in service and be a vehicle for organizational improvement and change. This session will highlight practical applications/ideas attendees can immediately implement at their institution or education office.